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AI Policy

Last updated 4 October 2026

This page explains, in one place, everywhere Novato uses AI, what data that involves, and what you should and should not rely on it for. It supplements our Privacy Policy and Terms of Service. It does not replace either.

1. Who provides the AI

Novato uses Anthropic's Claude models for every AI feature described below. We do not use multiple AI providers or route your data through anyone else. Anthropic is the only third party involved in AI processing.

2. How Novato uses AI

Novato calls these features "assists". Each one starts only when a person presses its button, and each one shows what it is likely to cost before you press it.

Reading documents

  • Licence and insurance cards: a photo or PDF is read to fill in the details, such as the holder, licence number, class and expiry date.
  • Documents into the register: a report or certificate is read so its findings can be listed for you to check.
  • Drawings: a drawing set is read to find each sheet's number, title, revision and date. Text mode reads the text already in a PDF first, at no cost, and AI is used only for what text mode could not find.

Drafting

  • Method statements (SWMS): a first draft from the kind of high risk work and a description of the task.
  • Scope lines: suggested lines for a subcontractor's scope of work, from the files and notes you give.
  • High risk work categories: suggestions for which categories apply to a task.
  • Build plan checks: a check of key dates and a plan setup suggestion.

In every case, only the content needed for that specific task, such as the document itself or the description you provide, is sent. We do not send your whole account, project, or unrelated records along with it.

3. What we do not do with your data

We do not use anything you upload or type into an AI feature to train Anthropic's models, or any other model. Your content is used to produce your own result, and nothing else.

4. Where processing happens

Anthropic processes requests on infrastructure located outside Australia. See section 5 (Overseas disclosure) of our Privacy Policy for how we handle that under the Australian Privacy Principles.

5. What you can rely on AI for, and what you cannot

Reading reduces manual effort but can make mistakes. Every field it fills in is marked for you to check, and nothing is saved until you press save. A clean pass is a prompt for a person to look, not a final legal determination. You remain responsible for your own compliance decisions.

AI-drafted content is a starting point, not a finished document. A generated method statement or scope is meant to be reviewed and edited before you rely on it or send it to a worker, client, or third party. Novato does not guarantee AI-drafted content is accurate, complete, or fit for your specific project.

6. What it costs

Assists use assist credit. Each plan includes a monthly credit, and you can buy packs. The price of an assist depends on the size of the job. The usual price and the credit you have left show beside the button before you press it, and a finished assist says what it used.

7. Ownership of AI-drafted content

What you type into an AI-drafting feature, and what Novato generates for you from it, is treated the same as any other content you create in Novato. You own it. See Terms of Service section 6.

8. Changes to this policy

As we add or change AI features, we will update this page. Material changes will be notified the same way as changes to our Privacy Policy or Terms, by email or an in-app notice to account holders.

9. Contact us

Questions about how Novato uses AI can be sent to support@novato.com.au.